Your Questions, Answered
Below you’ll find answers to common questions about Arthoods, our Open Call process, and how we work with artists and collectors.
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What is Arthoods?
Arthoods is a curated online platform presenting accessible contemporary artwork priced at £500 and under. We work with emerging artists and operate as an agent, facilitating sales between artists and collectors.
What services do you offer?
We provide:
Curatorial selection and presentation
Online exhibition and sales platform
Order coordination between artist and buyer
Payment processing
Structured dispatch and return procedures
We operate as an agent and do not hold inventory.
How do you make money?
Arthoods operates on a commission model. We take a percentage of the final sale price when an artwork is sold. There are no upfront listing fees for selected artists.
What makes Arthoods different?
We focus on:
Carefully curated emerging artists
Transparent pricing
Structured legal and shipping processes
Accessible price points for new collectors
Our aim is to build trust for both artists and buyers.
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How do I apply?
Submit your work through the Open Call form on this website. You will need to provide artwork details, images, pricing, and confirm agreement with the Open Call Terms.
Is there a submission fee?
No. There is no fee to submit work to our Open Call.
Does submission guarantee selection?
No. Submission does not guarantee selection. All applications are reviewed through a curatorial process.
What kind of work do you accept?
We accept original contemporary artwork priced at £500 or under. Work must be ready to ship and suitable for insured delivery.
We do not accept:
Reproductions (unless clearly stated and limited edition)
AI-generated work without disclosure
Copyright-infringing material
How long does review take?
We aim to respond within 14 days of submission. During busy periods, it may take slightly longer.
What happens if I am selected?
If selected:
You will be contacted by email.
You will be required to sign an Artist Agency Agreement.
Your work will be prepared for listing.
No work is listed without a signed agreement.
Who handles shipping?
The artist ships the artwork directly to the buyer using tracked and insured delivery. Arthoods coordinates the process but does not physically handle the artwork.
When do artists get paid?
Payment is released after:
Delivery is confirmed
The 14-day statutory cooling-off period has expired
No return request has been made
This ensures compliance with UK consumer law.
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Can buyers return artwork?
Yes. Under UK consumer law, buyers have 14 days from delivery to cancel their order.
Returned works must be:
In original condition
Properly packaged
Sent using tracked delivery
Full details are outlined in our Terms of Sale.
What happens if an artwork is damaged?
Buyers must notify us within 48 hours of delivery and provide photographic evidence.
As artists are required to use insured shipping, damage claims are handled in accordance with the Artist Agreement and courier insurance policies.
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Arthoods Open Call Terms & Conditions
1. About the Open Call
Arthoods is inviting applications from artists worldwide to participate in its spring open call. Selected artists will have their work featured on the Arthoods platform for a period of 2 months and will receive a dedicated artist page on the Arthoods website.
Applications are open to artists working in drawing, painting, photography, sculpture, print, and publication.
2. Eligibility
Applicants must:
be aged 18 or over
be the creator and/or rightful owner of the submitted work
have full authority to submit the work and images
submit original work that does not infringe the rights of any third party
ensure that submitted work is available for sale and priced at £500 or under
ensure that the work is suitable for shipping by tracked and insured delivery
Arthoods reserves the right to reject any application that does not meet these requirements.
3. Application Process
Applications must be submitted through the official Arthoods Open Call form on the website before the stated deadline.
Application deadline: 15 May at 11:59 PM (UK Time)
Late, incomplete, or ineligible applications may not be considered.
Submission of an application does not guarantee selection.
4. Selection Process
Applications will be reviewed by Arthoods through an internal curatorial selection process.
Arthoods reserves the right to select artists at its sole discretion and is under no obligation to provide feedback on unsuccessful applications.
Selected artists will be notified by email within one week of the application deadline.
5. If Selected
If selected:
the artist will be contacted by email
the artist may be asked to provide further information or materials
the artist will receive a dedicated artist page on the Arthoods website
selected artwork(s) will be listed on the Arthoods platform for 2 months
the artist may be required to sign a separate artist agreement before listing goes live
No work will be published or listed without confirmation from Arthoods and, where required, a signed agreement.
6. Fees and Commission
There is no fee to apply to the Arthoods Open Call.
For the first 20 selected artists, Arthoods will charge no commission and no platform fees on works sold during this spring term.
Arthoods reserves the right to introduce fees or commission structures for future open calls, listings, or later terms, but any such changes will not apply retroactively to terms already agreed in writing with selected artists.
7. Artwork Requirements
Submitted works must:
be original
be accurately represented in the submitted images
be available for sale
be priced at £500 or under
match the description provided in the application
be ready for shipment if sold
Arthoods reserves the right to remove, decline, or refuse to list any work that:
differs materially from the submission
is misrepresented
is damaged
is unavailable
infringes copyright or other rights
is unlawful, offensive, or otherwise unsuitable for the platform
8. Images and Copyright
Artists retain copyright in their submitted artworks and images.
By submitting an application, the artist grants Arthoods a non-exclusive, worldwide, royalty-free licence to use submitted images, artist bios, statements, and related materials for the purpose of:
reviewing the application
promoting the open call
promoting selected artists and their work
displaying the work on the Arthoods website, social media, newsletters, and related promotional materials
The artist confirms that they own or have permission to use all submitted images and materials.
Arthoods will not claim ownership of the artwork or copyright in the artist’s work.
9. Sales
If a listed artwork is sold through Arthoods:
the sale will be coordinated through the Arthoods platform
the artist is responsible for ensuring the artwork is available and accurately described
the artist is responsible for packaging and shipping the artwork safely and securely, unless otherwise agreed in writing
Further terms relating to sales, fulfilment, payment, and returns may be set out in a separate artist agreement.
10. Shipping
Unless otherwise agreed in writing, the artist is responsible for:
packaging the artwork appropriately
arranging tracked and insured delivery
dispatching the work within the agreed timeframe
providing accurate shipping information
Arthoods is not responsible for loss or damage arising from inadequate packaging, shipment delays, customs issues, or carrier-related problems, except where required by law.
Artists applying from outside the buyer’s country are responsible for understanding any customs, export, or import requirements relevant to their work.
11. Returns and Buyer Rights
Artists acknowledge that sales made through the platform may be subject to applicable consumer protection laws, including return or cancellation rights where required by law.
Where a return, cancellation, refund, or dispute arises, the artist agrees to cooperate reasonably with Arthoods to resolve the matter.
Further details regarding returns and payment release may be set out in a separate artist agreement.
12. Payment
Where an artwork is sold, payment terms will be governed by the applicable artist agreement and/or platform sales terms.
Unless otherwise agreed in writing, Arthoods reserves the right to withhold payment until:
delivery has been confirmed
any applicable return or cancellation period has expired
no valid dispute, chargeback, or return request is pending
13. Right to Amend or Withdraw
Arthoods reserves the right to:
amend these Terms & Conditions
extend or shorten the application period
cancel, suspend, or withdraw the open call
remove a selected artist or listed work where necessary, including for breach of these terms
Any updates will be posted on the Arthoods website.
14. Limitation of Liability
To the fullest extent permitted by law, Arthoods shall not be liable for:
technical errors or failed submissions
loss of opportunity arising from non-selection
indirect or consequential loss
shipping delays, customs issues, or third-party delivery failures
unauthorised use of images by third parties beyond Arthoods’ reasonable control
Nothing in these Terms & Conditions excludes liability that cannot lawfully be excluded.
15. Data Protection
Personal data submitted as part of the application process will be used for the administration of the open call, communication with applicants, and platform-related purposes in accordance with the Arthoods Privacy Policy.
By applying, applicants consent to Arthoods processing their data for these purposes.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, unless otherwise required by applicable law.
Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by mandatory consumer or local law.
17. Contact
For questions about the open call, please contact:
Arthoods
sammylai@arthoods.com
www.arthoods.com -
Terms of Sale
Last updated: 24/04/2026
These Terms of Sale (“Terms”) govern the purchase of artworks and related items (“Artwork” or “Artworks”) through the Arthoods website at www.arthoods.com (the “Site”).
Please read these Terms carefully before placing an order. By placing an order through the Site, you confirm that you have read, understood, and agree to be bound by these Terms.
1. About Arthoods
1.1 Arthoods operates a curated online marketplace through which artworks are listed by independent artists.
1.2 Unless expressly stated otherwise on the Site, the contract for the sale and purchase of an Artwork is made directly between the buyer (“Buyer”, “you”, “your”) and the relevant artist or seller (“Artist”).
1.3 Arthoods acts as a disclosed intermediary and platform provider. Arthoods facilitates the listing of Artworks, the checkout process, communication between Buyer and Artist, and related customer support.
1.4 Arthoods may collect and hold payment in connection with a transaction and may release funds to the Artist after delivery and expiry of any applicable cancellation period, subject to any dispute, chargeback, return request, or suspected breach of these Terms or any applicable agreement.
1.5 Unless expressly stated otherwise, Arthoods does not itself create, own, store, inspect, package, or ship the Artwork.
2. Eligibility to Purchase
2.1 By placing an order through the Site, you confirm that:
you are legally capable of entering into a binding contract;
all information you provide is accurate and complete; and
you are authorised to use the payment method submitted with your order.
2.2 If you place an order on behalf of a business or other legal entity, you confirm that you have authority to bind that entity to these Terms.
3. Orders and Contract Formation
3.1 All orders placed through the Site are subject to acceptance and availability.
3.2 The listing of an Artwork on the Site is an invitation to treat and does not constitute a binding offer.
3.3 When you place an order, you make an offer to purchase the relevant Artwork in accordance with these Terms.
3.4 A binding contract for sale is formed only when Arthoods sends written confirmation accepting the order (“Order Confirmation”).
3.5 Arthoods reserves the right to refuse, reject, suspend, or cancel any order before dispatch, including where:
the Artwork is unavailable;
there is an error in price, description, or listing information;
payment cannot be authorised or verified;
fraud, unlawful activity, misuse, or bad faith is suspected; or
fulfilment or delivery is not reasonably possible.
3.6 If an order is cancelled after payment has been taken, the relevant amount will be refunded to the original payment method in accordance with applicable law.
4. Artwork Information and Availability
4.1 Arthoods and the Artist aim to ensure that Artwork descriptions, dimensions, prices, and images are accurate at the time of publication.
4.2 However, you acknowledge that:
Artworks are often original, handmade, or produced in limited form;
colours, tones, and textures may appear differently depending on screen settings and photography;
dimensions may be approximate unless expressly stated otherwise; and
minor variations in colour, tone, texture, finish, or detail do not of themselves constitute a defect, fault, or misdescription.
4.3 Information relating to authorship, originality, medium, date, and provenance is provided by the Artist unless otherwise stated. Arthoods does not independently verify all such information and gives no warranty in respect of it beyond any rights that cannot lawfully be excluded.
4.4 All Artworks are offered subject to availability. An Artwork may be withdrawn from sale at any time before Order Confirmation.
5. Price and Payment
5.1 All prices on the Site are shown in GBP (£) unless otherwise stated.
5.2 Prices may exclude shipping costs, customs duties, import VAT, local taxes, handling fees, and other charges unless expressly stated otherwise.
5.3 Arthoods reserves the right to amend prices at any time before an order is accepted.
5.4 If a clear and obvious pricing or listing error is identified after an order is placed, Arthoods reserves the right to cancel the order and refund any amount paid.
5.5 Payment must be made in full at checkout using a payment method made available on the Site.
5.6 Arthoods may use third-party payment service providers to process transactions securely. Payment processing may be subject to the separate terms and privacy policies of those providers.
5.7 Arthoods may hold payment temporarily and may delay release of funds to the Artist until:
delivery has been confirmed;
any applicable cancellation period has expired; and
no valid dispute, return request, chargeback, or claim remains outstanding.
6. Shipping and Delivery
6.1 Unless expressly stated otherwise in writing, the Artist is responsible for packaging, dispatch, and shipment of the Artwork to the Buyer.
6.2 The Artist is expected to use appropriate packaging and a tracked and insured delivery service where suitable for the value and nature of the Artwork.
6.3 Delivery will be made to the address provided by the Buyer at checkout. The Buyer is responsible for ensuring that all delivery details are accurate and complete.
6.4 Delivery dates and timeframes are estimates only and are not guaranteed.
6.5 Arthoods is not the carrier and does not itself undertake transportation unless expressly stated otherwise.
6.6 Arthoods shall not be responsible for delay or failure in delivery caused by:
inaccurate address or contact details provided by the Buyer;
failed delivery attempts;
customs clearance or border delays;
courier disruption or carrier failure;
events outside Arthoods’ reasonable control; or
the Artist’s failure to dispatch within expected timeframes.
6.7 If additional delivery, return, storage, customs, or administrative costs arise due to incorrect information supplied by the Buyer or failure by the Buyer to accept delivery, Arthoods reserves the right to require the Buyer to pay those additional costs to the extent permitted by law.
7. Risk and Title
7.1 Risk in the Artwork passes to the Buyer upon delivery of the Artwork to the Buyer or to a person identified by the Buyer to take possession of it, unless applicable law requires otherwise.
7.2 Legal title to the physical Artwork passes only when full payment has been received in cleared funds.
7.3 If the Buyer fails without good reason to accept delivery, risk may pass at the time delivery would otherwise have taken place, to the extent permitted by law.
8. International Orders
8.1 Arthoods may permit orders for delivery outside the United Kingdom.
8.2 For international orders, unless stated otherwise, the Buyer is responsible for:
customs duties;
import taxes or VAT;
brokerage, handling, or clearance fees; and
compliance with local import laws and requirements.
8.3 Arthoods is not responsible for delays, storage fees, seizures, or other losses arising from customs procedures, import restrictions, or local regulations in the destination country.
9. Buyer Cancellation Rights
9.1 This clause applies only if you are purchasing as a consumer and mandatory law gives you a right to cancel.
9.2 Subject to applicable law and any legal exceptions, a consumer may have the right to cancel the contract within 14 days after the day on which the consumer, or a person identified by the consumer, receives the Artwork.
9.3 To exercise any right to cancel, the Buyer must contact Arthoods by a clear written statement before the cancellation period expires.
9.4 If a cancellation right is validly exercised:
the Buyer must return the Artwork without undue delay and within any period required by law;
the Buyer must take reasonable care of the Artwork while it is in their possession;
the Buyer may be responsible for the direct cost of return shipping unless applicable law provides otherwise; and
Arthoods may reduce the refund to reflect any loss in value resulting from handling beyond what is necessary to inspect the Artwork, where permitted by law.
9.5 Nothing in these Terms affects any statutory rights that cannot lawfully be excluded or limited.
10. Returns, Damage, Defects, and Misdescription
10.1 All requests relating to cancellation, return, damage, defect, or material misdescription must be submitted to Arthoods in the first instance.
10.2 The Buyer should inspect the Artwork promptly upon delivery and notify Arthoods without undue delay if the Artwork:
arrives damaged;
is defective; or
is materially different from its description.
10.3 Arthoods may request supporting evidence, including:
the order number;
photographs of the Artwork;
photographs of the packaging; and
a description of the issue.
10.4 Arthoods may coordinate the resolution with the relevant Artist and, where appropriate or legally required, may arrange:
a return;
a refund;
a replacement, where possible; or
another reasonable remedy.
10.5 Arthoods reserves the right to require return of the Artwork before issuing a refund, unless applicable law provides otherwise.
10.6 No remedy will be available for damage caused after delivery by misuse, mishandling, improper storage, unauthorised alteration, or failure to follow care instructions.
11. Refunds
11.1 Any refund due under these Terms will be made to the original payment method unless otherwise agreed or required by law.
11.2 To the extent permitted by law, Arthoods may withhold a refund until:
the returned Artwork has been received; or
the Buyer has provided satisfactory evidence of return,
whichever occurs first.
11.3 Refunds will be processed within any time period required by applicable law, but the time taken for funds to appear may vary depending on the payment provider or card issuer.
11.4 Where required by law, a refund following valid consumer cancellation will include the original standard outbound delivery charge. Additional delivery charges chosen by the Buyer beyond standard delivery may be excluded where permitted by law.
12. Intellectual Property
12.1 All intellectual property rights in and to the Site, including its content, layout, text, graphics, and branding, belong to Arthoods or its licensors.
12.2 Copyright and all other intellectual property rights in the Artwork remain with the Artist or relevant rights holder unless expressly transferred in writing.
12.3 The purchase of an Artwork transfers ownership of the physical item only, where applicable, and does not transfer any copyright, reproduction rights, commercial rights, or other intellectual property rights in the Artwork.
12.4 The Buyer may not reproduce, publish, distribute, licence, or commercially exploit the Artwork without the prior written consent of the relevant rights holder.
13. Limitation of Liability
13.1 Nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any liability which cannot lawfully be excluded or limited.
13.2 Subject to clause 13.1, Arthoods shall not be liable for:
indirect, incidental, special, or consequential loss;
loss of profit, revenue, business, opportunity, goodwill, or anticipated savings;
delay or failure caused by Artists, couriers, customs authorities, payment processors, or other third parties; or
circumstances outside Arthoods’ reasonable control.
13.3 Subject to clause 13.1 and to any non-excludable rights of consumers, Arthoods’ total liability arising out of or in connection with any order shall not exceed the amount paid by the Buyer for the relevant Artwork.
13.4 Nothing in these Terms affects a consumer’s mandatory statutory rights, including rights relating to goods that are not as described, not of satisfactory quality, or not fit for purpose, where applicable.
14. Suspension, Fraud, and Disputes
14.1 Arthoods reserves the right to suspend processing of an order, withhold release of funds, delay completion of a transaction, cancel an order, or take other reasonable action where it considers this necessary to investigate:
suspected fraud or unlawful activity;
authenticity concerns;
payment issues;
damage claims;
chargebacks;
disputes between Buyer and Artist; or
breach of these Terms or any related agreement.
14.2 The Buyer agrees to cooperate with any reasonable request for information made by Arthoods in connection with such investigation or dispute.
15. Privacy and Data Sharing
15.1 Personal data submitted in connection with an order will be processed in accordance with the Arthoods Privacy Policy.
15.2 The Buyer acknowledges that Arthoods may share relevant personal data with the Artist, courier, payment processor, and other service providers to the extent reasonably necessary for order fulfilment, customer support, fraud prevention, and legal compliance.
16. General
16.1 Arthoods may update these Terms from time to time. The version in force at the time an order is placed will apply to that order.
16.2 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16.3 No failure or delay by Arthoods in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
16.4 These Terms constitute the entire agreement between Arthoods and the Buyer in relation to the subject matter of these Terms, except in the case of fraud or fraudulent misrepresentation.
16.5 A person who is not a party to these Terms shall have no right to enforce them except where applicable law provides otherwise.
17. Governing Law and Jurisdiction
17.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales, unless mandatory law in the Buyer’s country of residence applies.
17.2 The courts of England and Wales shall have jurisdiction over any dispute or claim arising out of or in connection with these Terms, except that consumers may also have rights to bring proceedings in their country of residence where mandatory law so provides.
18. Contact
If you have any questions regarding these Terms or an order, please contact:
Arthoods
Slowmade Ltd
sammylai@arthoods.com -
Privacy Policy
Last updated: 24/04/2026
This Privacy Policy explains how Arthoods (“Arthoods”, “we”, “us”, or “our”) collects, uses, stores, shares, and otherwise processes personal data when you visit www.arthoods.com and any related pages, features, communications, or services (together, the “Site” or “Services”).
By using the Site or Services, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.
1. Who We Are
For the purposes of applicable data protection law, the data controller is:
Arthoods
Slowmade Ltd
sammylai@arthoods.comIf you have any questions about this Privacy Policy or how we handle your personal data, you may contact us using the details above.
2. Scope of This Policy
This Privacy Policy applies to personal data we collect or process when you:
visit or browse the Site;
submit an application to an open call;
create an account, if available;
purchase artwork through the Site;
apply to sell or list artwork as an artist on the Site;
contact us by email, contact form, or social media;
subscribe to our newsletter or marketing communications; or
otherwise interact with us in connection with the Services.
This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked to from the Site. We are not responsible for the privacy practices of those third parties.
3. Personal Data We Collect
We may collect and process the following categories of personal data.
3.1 Information you provide directly
This may include:
name;
email address;
postal address;
billing address;
delivery address;
telephone number;
account details, if applicable;
payment-related information;
artist biography, CV, website, social links, and portfolio information;
artwork details and images;
open call application materials;
communications you send to us;
marketing preferences; and
any other information you choose to provide.
3.2 Information collected automatically
When you use the Site, we may automatically collect certain technical and usage information, including:
IP address;
browser type and version;
device type;
operating system;
referral URLs;
pages viewed;
time spent on pages;
clickstream data; and
dates and times of access.
3.3 Information from third parties
We may receive personal data from third parties, such as:
payment processors;
delivery and logistics providers;
analytics providers;
email marketing providers;
social media platforms;
fraud prevention providers; and
artists, buyers, or other users involved in a transaction or dispute.
4. How We Use Personal Data
We may use personal data for the following purposes:
4.1 To provide and operate the Site and Services
Including to:
operate and maintain the Site;
create and manage user records, if applicable;
process orders and transactions;
coordinate shipping and delivery;
facilitate communication between buyers and artists;
administer open calls and artist applications;
create and publish artist pages, listings, and related content;
provide customer service and support; and
maintain the security and functionality of the Site.
4.2 To manage payments and transactions
Including to:
process payments;
confirm orders;
issue refunds where applicable;
hold and release funds in line with our marketplace procedures;
prevent fraudulent transactions; and
maintain transaction records.
4.3 To communicate with you
Including to:
respond to enquiries;
send service-related notices;
send order updates;
notify applicants about open call decisions;
provide support regarding returns, disputes, or complaints; and
send administrative messages.
4.4 To send marketing communications
Where permitted by law, we may send you newsletters, updates, promotional materials, and information about artists, artworks, open calls, exhibitions, products, services, or opportunities that may interest you.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in an email or by contacting us.
4.5 To improve and develop the Site and Services
Including to:
analyse usage and trends;
understand how users interact with the Site;
improve content, navigation, and design;
troubleshoot technical issues; and
develop new features and services.
4.6 To comply with legal obligations and protect rights
Including to:
comply with applicable law, regulation, court order, or legal process;
enforce our terms and policies;
investigate fraud, abuse, chargebacks, or unlawful activity;
establish, exercise, or defend legal claims; and
protect the rights, property, and safety of Arthoods, our users, and third parties.
5. Legal Bases for Processing
Where applicable data protection law requires us to identify a legal basis for processing, we rely on one or more of the following:
performance of a contract;
legitimate interests;
consent;
compliance with legal obligations; and
establishment, exercise, or defence of legal claims.
6. How We Share Personal Data
We may share personal data with the following categories of recipients where necessary and appropriate:
6.1 Artists and buyers
Where necessary to fulfil transactions, arrange delivery, resolve disputes, or provide support, we may share relevant information between the buyer and the relevant artist.
6.2 Service providers
We may share personal data with third-party service providers who help us operate the Site and Services, including providers of:
website hosting;
payment processing;
delivery and courier services;
analytics;
customer support tools;
email and newsletter services;
cloud storage;
fraud prevention and security; and
professional advisory services.
6.3 Legal and regulatory authorities
We may disclose personal data where required or permitted by law, including to courts, regulators, law enforcement agencies, tax authorities, or government bodies.
6.4 Business transfers
If Arthoods is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal data may be disclosed to relevant parties subject to appropriate safeguards.
6.5 With your consent
We may share personal data with other third parties where you have requested this or otherwise consented.
We do not sell personal data for money.
7. International Transfers
Your personal data may be transferred to, stored in, or accessed from countries outside your country of residence.
Where we transfer personal data internationally, we will take appropriate steps to ensure that such transfers are made in accordance with applicable data protection law and subject to appropriate safeguards where required.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including for:
providing the Services;
maintaining business and financial records;
complying with legal, tax, accounting, and regulatory obligations;
resolving disputes; and
enforcing our agreements.
When personal data is no longer required, we will delete it, anonymise it, or securely store it until deletion is possible.
9. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the Site, remember preferences, analyse traffic, improve functionality, and support marketing activities.
These may include:
strictly necessary cookies;
performance or analytics cookies;
functionality cookies; and
marketing cookies, where used.
Where required by law, we will request your consent before using non-essential cookies.
You can usually control cookies through your browser settings, although disabling certain cookies may affect Site functionality.
10. Payment Information
Payments made through the Site may be processed by third-party payment providers. Arthoods does not typically store full payment card details.
Payment providers may collect and process payment information in accordance with their own privacy policies and legal obligations.
11. Security
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
12. Your Rights
Depending on your location and subject to applicable law, you may have the right to:
request access to the personal data we hold about you;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
request transfer of your personal data to another provider;
withdraw consent where processing is based on consent; and
lodge a complaint with a supervisory authority or regulator.
To exercise any of these rights, please contact us using the details set out in this Privacy Policy.
If you are in the UK, you may have the right to complain to the Information Commissioner’s Office. If you are in the EU, you may have the right to complain to your local data protection authority.
13. Marketing Communications
Where you have subscribed to receive marketing communications, we may send you emails about artists, artworks, open calls, events, updates, and related promotions.
You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
Even if you opt out of marketing communications, we may still send you non-marketing communications relating to orders, applications, accounts, transactions, or important service notices.
14. Children
The Site and Services are not directed to children, and we do not knowingly collect personal data from children under the age of 13, or under a higher age where required by applicable law.
If you believe that a child has provided personal data to us, please contact us and we will take appropriate steps to investigate and, where necessary, delete the information.
15. Third-Party Links and Services
The Site may contain links to third-party websites, platforms, or services. We do not control and are not responsible for the content, security, or privacy practices of those third parties.
Your use of third-party services is governed by their own terms and policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
Any updated version will be posted on the Site with a revised “Last updated” date.
17. Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Arthoods
Slowmade Ltd
sammylai@arthoods.com -
Terms of Use
Last updated: 24/04/2026
These Terms of Use (“Terms”) govern your access to and use of the Arthoods website at www.arthoods.com and any related pages, features, content, communications, and services (together, the “Site” or “Services”).
By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Site.
1. About Arthoods
1.1 Arthoods operates a curated online platform and marketplace featuring artworks by independent artists.
1.2 These Terms govern your use of the Site generally. Separate terms may apply to specific services, transactions, open calls, artist participation, or purchases made through the Site, including:
Terms of Sale;
Open Call Terms and Conditions;
Artist Agreements; and
Privacy Policy.
1.3 In the event of any conflict between these Terms and any specific terms applicable to a service or transaction, the more specific terms shall prevail to the extent of the conflict.
2. Acceptable Use
2.1 You may use the Site only for lawful purposes and in accordance with these Terms.
2.2 You must not:
use the Site in any way that breaches applicable law or regulation;
use the Site for fraudulent, misleading, abusive, defamatory, threatening, or unlawful purposes;
interfere with, damage, disable, overburden, or impair the Site or any related systems or networks;
introduce viruses, malware, spyware, worms, trojans, or other harmful code;
attempt to gain unauthorised access to the Site, servers, databases, or systems;
scrape, harvest, mine, copy, or extract data from the Site using automated means without prior written consent;
use bots, crawlers, scripts, or other automated tools to access the Site except as permitted by standard search engine indexing or with our written permission;
impersonate any person or misrepresent your identity or affiliation;
use the Site in any way that infringes the rights of Arthoods, artists, buyers, or third parties; or
use the Site in any manner that may harm Arthoods, artists, buyers, or other users.
2.3 We reserve the right to suspend, restrict, or terminate access to the Site where we reasonably believe these Terms or applicable law have been breached.
3. Intellectual Property
3.1 All intellectual property rights in the Site, including its layout, design, text, graphics, logos, branding, software, and content, are owned by or licensed to Arthoods unless otherwise stated.
3.2 All intellectual property rights in artworks, artist names, artist biographies, artwork images, statements, and related materials remain the property of the relevant artist or rights holder unless expressly stated otherwise.
3.3 Your use of the Site does not give you any ownership rights in the Site or its content.
3.4 You may access and view the Site and its content for personal, lawful, and non-commercial use only.
3.5 You must not, without prior written permission from Arthoods or the relevant rights holder, as applicable:
reproduce, copy, distribute, publish, sell, license, adapt, modify, communicate to the public, or exploit any part of the Site or its content;
use artwork images, artist materials, listing content, or editorial content for commercial purposes;
remove copyright notices, watermarks, trademarks, or other proprietary notices; or
frame or mirror any part of the Site on another website or platform.
3.6 Nothing in these Terms transfers any copyright, trademark, database right, design right, or other intellectual property right to you.
4. Materials Submitted to Arthoods
4.1 If you submit any information, images, artwork details, biographical materials, application materials, statements, messages, or other content to Arthoods, whether through forms, email, or otherwise, you confirm that:
you own that content or have all necessary rights, permissions, and consents to provide it to Arthoods;
the content is accurate, complete, and not misleading;
the content does not infringe the intellectual property, privacy, publicity, or other rights of any third party; and
the content does not contain viruses or malicious code.
4.2 By submitting such materials, you grant Arthoods a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce, format, edit, adapt, publish, display, distribute, and communicate those materials to the public to the extent reasonably necessary to:
review applications and submissions;
create and publish artist pages, artwork listings, biographies, statements, and related website content;
promote Arthoods, artists, artworks, exhibitions, open calls, and related activities through the Site, newsletters, and social media channels;
operate and improve the Site and Services; and
comply with legal and operational requirements.
4.3 You remain responsible for the materials you submit and for ensuring that Arthoods’ use of those materials in accordance with these Terms will not infringe any third-party rights.
4.4 Arthoods reserves the right, but is not obliged, to edit, format, shorten, remove, decline to publish, or restrict access to any submitted materials at its discretion, including where it reasonably believes the materials are inaccurate, inappropriate, infringing, unlawful, or inconsistent with Arthoods’ curatorial or operational requirements.
5. Marketplace Content and Third-Party Materials
5.1 The Site may contain artwork listings, artist pages, editorial content, links, and other materials supplied by artists or third parties.
5.2 Arthoods does not guarantee the accuracy, completeness, authenticity, legality, or reliability of third-party content, except to the extent required by law.
5.3 Unless expressly stated otherwise, Arthoods acts as a platform provider and intermediary in relation to artwork listings and transactions. Separate Terms of Sale govern purchases made through the Site.
5.4 Links to third-party websites or services are provided for convenience only. Arthoods does not control and is not responsible for third-party websites, content, products, or services.
6. Availability and Changes to the Site
6.1 Arthoods does not guarantee that the Site, or any content on it, will always be available, uninterrupted, secure, or free from errors.
6.2 Arthoods may suspend, withdraw, discontinue, or change all or any part of the Site without notice where reasonably necessary for business, technical, legal, or operational reasons.
6.3 Arthoods may update or modify content on the Site at any time, including artwork listings, editorial content, open call details, artist pages, and related information.
7. Reliance on Information
7.1 Content on the Site is provided for general information purposes only and should not be relied upon as professional, legal, financial, tax, or other advice.
7.2 While Arthoods seeks to present accurate information, we make no representation, warranty, or guarantee that the Site or its content is accurate, complete, current, or free from errors or omissions.
7.3 You are responsible for evaluating any information made available through the Site before acting on it.
8. Prohibited Conduct
8.1 In addition to the other restrictions in these Terms, you must not:
use the Site to send spam or unsolicited communications;
submit false enquiries, fraudulent orders, or misleading information;
attempt to circumvent payment, marketplace, or communication systems provided through the Site;
engage in conduct that may harass, intimidate, exploit, or harm artists, buyers, or other persons;
use the Site in a way that may damage the reputation of Arthoods; or
encourage or assist any third party to do any of the above.
9. Suspension and Termination
9.1 Arthoods may suspend, restrict, or terminate access to the Site, remove content, or take other reasonable action at any time if:
you breach these Terms;
we reasonably suspect fraud, unlawful activity, or misuse;
it is necessary to protect Arthoods, artists, buyers, other users, or third parties; or
we are required to do so by law or a competent authority.
9.2 Suspension or termination does not affect any rights or remedies that have accrued before the date of suspension or termination.
10. Disclaimer
10.1 The Site and Services are provided on an “as is” and “as available” basis.
10.2 To the fullest extent permitted by law, Arthoods excludes all implied representations, warranties, conditions, and other terms that may apply to the Site or any content on it.
10.3 Nothing on the Site constitutes an offer, guarantee, endorsement, or warranty unless expressly stated otherwise in writing.
11. Limitation of Liability
11.1 Nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any liability that cannot lawfully be excluded or limited.
11.2 Subject to clause 11.1, Arthoods shall not be liable for:
any indirect, incidental, special, or consequential loss;
loss of profit, business, opportunity, goodwill, revenue, or anticipated savings;
loss or corruption of data;
interruption of business;
damage caused by viruses or other technologically harmful material that may affect your device, software, data, or other property due to your use of the Site; or
loss arising from reliance on content made available through the Site.
11.3 Arthoods shall not be liable for the acts, omissions, content, products, services, or conduct of artists, buyers, couriers, payment providers, or other third parties, except to the extent required by law.
11.4 If you are a consumer, nothing in these Terms affects your mandatory statutory rights.
12. Privacy
12.1 Arthoods processes personal data in accordance with its Privacy Policy.
12.2 By using the Site, you acknowledge that such processing may take place.
13. Other Terms
13.1 Your use of the Site may also be subject to other policies and legal terms published on the Site, including:
Privacy Policy;
Terms of Sale;
Open Call Terms and Conditions; and
any additional terms that apply to specific services or features.
14. Changes to These Terms
14.1 Arthoods may update these Terms from time to time.
14.2 Any updated version will be posted on the Site with a revised “Last updated” date.
14.3 By continuing to use the Site after updated Terms are posted, you agree to the revised Terms.
15. General
15.1 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by Arthoods in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy.
15.3 These Terms constitute the entire agreement between you and Arthoods in relation to your use of the Site, except in the case of fraud or fraudulent misrepresentation.
15.4 A person who is not a party to these Terms shall have no right to enforce them except where applicable law provides otherwise.
16. Governing Law and Jurisdiction
16.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales, unless mandatory law in your country of residence applies.
16.2 The courts of England and Wales shall have jurisdiction over any dispute or claim arising out of or in connection with these Terms, except that consumers may also have rights to bring proceedings in their country of residence where mandatory law so provides.
17. Contact
If you have any questions about these Terms, please contact:
Arthoods
[Insert full legal entity name]
[Insert registered or business address]
[Insert contact email]Privacy Policy
Last updated: [Insert date]
This Privacy Policy explains how Arthoods (“Arthoods”, “we”, “us”, or “our”) collects, uses, stores, shares, and otherwise processes personal data when you visit www.arthoods.com and any related pages, features, communications, and services (together, the “Site” or “Services”).
By using the Site or Services, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.
1. Who We Are
For the purposes of applicable data protection law, the data controller is:
Arthoods
[Insert full legal entity name]
[Insert registered or business address]
[Insert contact email]If you have any questions about this Privacy Policy or how we handle your personal data, you may contact us using the details above.
2. Scope of This Policy
This Privacy Policy applies to personal data we collect or process when you:
visit or browse the Site;
submit an application to an open call;
purchase artwork through the Site;
provide artist information, images, biographies, statements, artwork details, or other materials to Arthoods;
contact us by email, contact form, or social media;
subscribe to our newsletter or marketing communications; or
otherwise interact with us in connection with the Services.
This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked to from the Site. We are not responsible for the privacy practices of those third parties.
3. Personal Data We Collect
We may collect and process the following categories of personal data.
3.1 Information you provide directly
This may include:
name;
email address;
postal address;
billing address;
delivery address;
telephone number;
payment-related information;
artist biography, CV, website, social links, statements, and portfolio information;
artwork details and images;
open call application materials;
communications you send to us;
marketing preferences; and
any other information you choose to provide.
3.2 Information collected automatically
When you use the Site, we may automatically collect certain technical and usage information, including:
IP address;
browser type and version;
device type;
operating system;
referral URLs;
pages viewed;
time spent on pages;
clickstream data; and
dates and times of access.
3.3 Information from third parties
We may receive personal data from third parties, such as:
payment processors;
delivery and logistics providers;
analytics providers;
email marketing providers;
social media platforms;
fraud prevention providers; and
artists, buyers, or other users involved in a transaction or dispute.
4. How We Use Personal Data
We may use personal data for the following purposes:
4.1 To provide and operate the Site and Services
Including to:
operate and maintain the Site;
process orders and transactions;
coordinate shipping and delivery;
facilitate communication between buyers and artists;
administer open calls and artist applications;
review submitted artist materials;
create and publish artist pages, artwork listings, biographies, statements, and related content;
provide customer service and support; and
maintain the security and functionality of the Site.
4.2 To manage payments and transactions
Including to:
process payments;
confirm orders;
issue refunds where applicable;
hold and release funds in line with our marketplace procedures;
prevent fraudulent transactions; and
maintain transaction records.
4.3 To communicate with you
Including to:
respond to enquiries;
send service-related notices;
send order updates;
notify applicants about open call decisions;
provide support regarding returns, disputes, or complaints; and
send administrative messages.
4.4 To send marketing communications
Where permitted by law, we may send you newsletters, updates, promotional materials, and information about artists, artworks, open calls, exhibitions, products, services, or opportunities that may interest you.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in an email or by contacting us.
4.5 To improve and develop the Site and Services
Including to:
analyse usage and trends;
understand how users interact with the Site;
improve content, navigation, and design;
troubleshoot technical issues; and
develop new features and services.
4.6 To comply with legal obligations and protect rights
Including to:
comply with applicable law, regulation, court order, or legal process;
enforce our terms and policies;
investigate fraud, abuse, chargebacks, or unlawful activity;
establish, exercise, or defend legal claims; and
protect the rights, property, and safety of Arthoods, our users, and third parties.
5. Legal Bases for Processing
Where applicable data protection law requires us to identify a legal basis for processing, we rely on one or more of the following:
performance of a contract;
legitimate interests;
consent;
compliance with legal obligations; and
establishment, exercise, or defence of legal claims.
6. How We Share Personal Data
We may share personal data with the following categories of recipients where necessary and appropriate:
6.1 Artists and buyers
Where necessary to fulfil transactions, arrange delivery, resolve disputes, or provide support, we may share relevant information between the buyer and the relevant artist.
6.2 Service providers
We may share personal data with third-party service providers who help us operate the Site and Services, including providers of:
website hosting;
payment processing;
delivery and courier services;
analytics;
customer support tools;
email and newsletter services;
cloud storage;
fraud prevention and security; and
professional advisory services.
6.3 Legal and regulatory authorities
We may disclose personal data where required or permitted by law, including to courts, regulators, law enforcement agencies, tax authorities, or government bodies.
6.4 Business transfers
If Arthoods is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal data may be disclosed to relevant parties subject to appropriate safeguards.
6.5 With your consent
We may share personal data with other third parties where you have requested this or otherwise consented.
We do not sell personal data for money.
7. Public Artist Information
7.1 Where an artist is selected, Arthoods may publish information provided by the artist, including:
artist name;
biography;
statement;
website or social links;
artwork images;
artwork descriptions; and
other related materials submitted for profile, listing, or promotional purposes.
7.2 By submitting such materials to Arthoods, the submitting party acknowledges that selected materials may be made publicly available on the Site and may also be used in newsletters, social media, and promotional communications in accordance with this Privacy Policy and any applicable agreement or open call terms.
8. International Transfers
Your personal data may be transferred to, stored in, or accessed from countries outside your country of residence.
Where we transfer personal data internationally, we will take appropriate steps to ensure that such transfers are made in accordance with applicable data protection law and subject to appropriate safeguards where required.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including for:
providing the Services;
maintaining business and financial records;
complying with legal, tax, accounting, and regulatory obligations;
resolving disputes; and
enforcing our agreements.
When personal data is no longer required, we will delete it, anonymise it, or securely store it until deletion is possible.
10. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the Site, remember preferences, analyse traffic, improve functionality, and support marketing activities.
These may include:
strictly necessary cookies;
performance or analytics cookies;
functionality cookies; and
marketing cookies, where used.
Where required by law, we will request your consent before using non-essential cookies.
You can usually control cookies through your browser settings, although disabling certain cookies may affect Site functionality.
11. Payment Information
Payments made through the Site may be processed by third-party payment providers. Arthoods does not typically store full payment card details.
Payment providers may collect and process payment information in accordance with their own privacy policies and legal obligations.
12. Security
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
13. Your Rights
Depending on your location and subject to applicable law, you may have the right to:
request access to the personal data we hold about you;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
request transfer of your personal data to another provider;
withdraw consent where processing is based on consent; and
lodge a complaint with a supervisory authority or regulator.
To exercise any of these rights, please contact us using the details set out in this Privacy Policy.
If you are in the UK, you may have the right to complain to the Information Commissioner’s Office. If you are in the EU, you may have the right to complain to your local data protection authority.
14. Marketing Communications
Where you have subscribed to receive marketing communications, we may send you emails about artists, artworks, open calls, events, updates, and related promotions.
You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
Even if you opt out of marketing communications, we may still send you non-marketing communications relating to orders, applications, transactions, or important service notices.
15. Children
The Site and Services are not directed to children, and we do not knowingly collect personal data from children under the age of 13, or under a higher age where required by applicable law.
If you believe that a child has provided personal data to us, please contact us and we will take appropriate steps to investigate and, where necessary, delete the information.
16. Third-Party Links and Services
The Site may contain links to third-party websites, platforms, or services. We do not control and are not responsible for the content, security, or privacy practices of those third parties.
Your use of third-party services is governed by their own terms and policies.
17. Changes to This Privacy Policy
17.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
17.2 Any updated version will be posted on the Site with a revised “Last updated” date.
18. Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Arthoods
Slowmade Ltd
sammylai@arthoods.com